// faq
Questions we expect
Straight answers about time, tools, and what we refuse to promise. For legal specifics, jump to Data Protection or Returns & Refunds.
Cohort rhythm
Most tracks land around 5–7 hours of live time plus async review. Intensive sprints publish a higher hour estimate before you pay.
Yes. We issue simple statements of training for finance teams; tax treatment is between you and your accountant.
Recordings ship within 48 hours where licensing allows. Labs remain open; you are responsible for catching up before the next milestone.
Tools and access
We use template org repos for coursework. You may mirror to your own account for portfolio evidence.
We stick to free-tier tooling where possible. Paid IDEs or design seats remain yours to arrange.
Mentors answer in cohort windows and scheduled office hours — not 24/7 on-call. Emergencies go through your own employer processes.
Outcomes and honesty
We sometimes share job posts from alumni networks, but there is no placement guarantee or paid referral chain.
We do not write your portfolio copy, run background checks, or certify you for regulated industries beyond a completion letter.
See Returns & Refunds for cooling-off and partial credit rules; Australian Consumer Law still applies.
Medical or visa interruptions may qualify for a deferral to the next intake with documentation; discretionary and noted in writing.