Overview
Course fees are listed in AUD. This policy explains cooling-off, partial refunds, and non-refundable components under Australian Consumer Law.
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Returns & Refunds
Last updated: 2026-01-15
Cooling-off
Where you purchase online and Australian law provides a cooling-off period, you may cancel within 14 days of purchase if access to live materials has not substantially begun. Contact compliance@peaklycore.digital with your enrolment reference.
Eligibility
Eligibility depends on start dates, custom cohort agreements, and whether digital materials were accessed. We confirm status within five business days of a written request.
Partial refunds
If you withdraw after materials are released but before the halfway point, we may offer a partial credit toward a future intake; cash refunds are assessed case by case and documented in writing.
Non-refundable items
Third-party licence fees, booked guest speakers paid in advance, and bespoke corporate workshops may be non-refundable as stated in your order.
Process
Email compliance@peaklycore.digital with name, programme, payment reference, and reason. We may request brief verification. Approved refunds return to the original payment method where possible.
Timing
Approved refunds are initiated within ten business days; banking networks may add additional days.
Consumer rights
Nothing here limits rights under the Australian Consumer Law. If a service is not delivered as described, contact us to remedy.
Cancellations by Peaklycore
If we cancel an intake, you receive a full refund or transfer. We are not liable for incidental costs you incur (travel, software) beyond the course fee.
Contact
compliance@peaklycore.digital · +61 7 3382 5410 · Peaklycore Pty Ltd, 80 Delan Road, Dalysford, Queensland 4671, Australia